Shipping policy

Last updated: August 10, 2026

Thank you for shopping with us! We are committed to processing and delivering your order as quickly and smoothly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders are not processed or shipped on weekends or holidays. During busy periods, promotions, or holidays, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information, when available.

Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout:

  • Canada: 3–8 business days

  • United States: 4–10 business days

  • International: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to weather, carrier disruptions, customs processing, or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your location, order size, and the shipping method selected.

From time to time, we may offer free shipping promotions. Any applicable free-shipping offer will be clearly stated on our website or at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, if tracking is available for your selected shipping method.

Please allow up to 48 hours for tracking information to become active after your order has shipped.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges that may apply to their order.

These fees are determined by the destination country's customs authorities and are not included in the purchase price unless specifically stated at checkout.

Customs delays are outside of our control and may affect the estimated delivery time.

Incorrect or Incomplete Shipping Addresses

Please make sure your shipping address is correct before completing your purchase.

If you realize that you have entered an incorrect address, please contact us as soon as possible. We will do our best to update the address before your order ships, but we cannot guarantee that changes can be made after an order has been processed.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Lost, Stolen, or Damaged Packages

Once an order has been delivered to the shipping address provided at checkout, we are not responsible for packages that are lost or stolen after delivery.

If your package arrives damaged, please contact us as soon as possible and provide photos of the damaged package and product so we can assist you.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate the shipment.

Please understand that delivery estimates are provided by the shipping carrier and may be affected by circumstances beyond our control.

Contact Us

If you have any questions about your order or our shipping policy, please contact us at:

Email: shoplabcosmetics@gmail.com

Store: The Lab 

We are happy to help!